In the face of international benchmarking, deregulation and customer demand, utilities are becoming more aware of the need for improved customer services, lower operational costs and improved revenue collection.

Enlightened utilities are turning to technologies such as AMI, Advanced Billing and Prepayment Systems to find solutions to revenue management challenges.

The application and management of the technology is as important as its selection and requires careful technical, operational and financial analysis. An integrated approach to project planning and design, the introduction of new administrative and logistics systems and extensive training are essential to ensure sustainable success.